FAQ

Frequently Asked Questions

Payment
Payments are made via PayPal. Please note as most items are made to order, items must be paid for before they are cut and sewn


Shipping
All orders are sent through Australia Post and can take anywhere from 2-7 days to arrive, depending on your location within Australia

International shipping can take up to 14 days to arrive. No tracking available

Local pickup in the Fremantle area available, use code ILOVEFREO at checkout

Refunds + Exchanges
If you have any problems with your order please contact us at quirkybutlovable@gmail.com so we can work out a solution together

Sizing
Our sizes begin at 3-6m and go up to 3T. If you require other sizes please contact us as we may be able to make a custom order. Our sizes are true to size, however if you are unsure or between sizes we recommend sizing up

Custom Orders
This is where we started and we will always have a soft spot for custom orders. If you would like something that you can't see in our shop please contact us and we will try and help


Made to Order
All items are made to order unless stated ready to ship. Please allow 10-14 days for your item to be made and a further 2-7 days for delivery, depending on your location (within Aus)

Handmade
Please note everything is handmade by me in my Fremantle studio and whilst the utmost care has been taken in designing and making your garments, slight imperfections may occur. These will not affect the overall performance of the piece, they are all just part of its individual character. I do not sell products that I wouldn't be happy purchasing myself

Care Instructions
Please be kind to your clothes and the environment. Wash all our clothes on a cool, gentle machine cycle with a phosphorus free detergent. Line dry, the earth will thank you ;) Avoid ironing directly on the print

Thank you for supporting local, handmade design.
xx